Privacy policy
- We collect what you send us (forms, email, texts, calls) and a little basic site data.
- We use it to answer you, do the work you hire us for and run our business.
- We never sell your information, and we never share your phone number for anyone else's marketing.
- We use a few trusted service providers, including AI tools, to help us respond and do the work.
- You can ask us to see, fix or delete your information at any time.
1. Who we are
Mainspring Sites ("Mainspring Sites", "we", "us") is a web design and website care business based in Louisiana. This policy explains how we handle personal information collected through mainspringsites.com, our email, phone and text messages, and the work we do for clients.
Questions? Email privacy@mainspringsites.com.
2. Information we collect
Information you give us
- Contact and request forms: your name, organization, email, phone, website address and what you tell us about your project.
- Email: the messages you send us and any attachments, such as logos, photos or documents.
- Text messages: your phone number and the content of texts you send to our business number.
- Phone calls: your phone number, call details (time, length) and, where you have been told and the law allows, a recording and written transcript of the call (see section 5).
- Client work: the content, images, logins and other materials you provide so we can build or maintain your website.
- Billing: billing name, address and payment details. Card and bank payments are processed by our payment provider; we do not store full card numbers.
Information collected automatically
- Basic site data: our host may log technical information such as IP address, browser type, pages visited and the date and time of a visit, for security and to keep the site working.
- Analytics: we may use a privacy-friendly analytics tool that does not use cookies and does not track you across other sites.
- Cookies: our site does not use advertising or tracking cookies.
Information from public sources
To find organizations we can help, we review publicly available websites and directories and may note an organization's name, website and the business contact details it publishes (such as a general office email or phone number). We use this only to contact the organization about our services, and we stop immediately if asked.
3. How we use information
- To reply to your questions and send the free homepage preview you request.
- To design, build, host and maintain websites for clients.
- To schedule calls, keep notes and follow up on what we discussed.
- To send invoices, receipts and account notices.
- To send occasional business emails about our services. Every such email tells you how to opt out, and we honor opt-outs promptly.
- To keep our site and systems secure and to meet legal, tax and accounting obligations.
4. AI tools and automation
We use automated tools, including AI models from service providers such as Anthropic, to help sort and draft replies to email and texts, summarize call transcripts into action items and help build and maintain websites. A person at Mainspring Sites oversees this work and reviews decisions that matter, such as pricing, agreements and anything unusual. If you ever ask whether you are talking to a person or an automated assistant, we will tell you honestly.
Our AI providers process information only to deliver their service to us, and we choose provider settings that do not allow our data to be used to train their models.
5. Call recording
We may record and transcribe business calls so we have an accurate record of what was discussed. We will tell you at the start of a call when it is being recorded. If you prefer not to be recorded, say so and we will stop recording or arrange another way to talk. Recordings and transcripts are kept only as long as we need them (see section 8).
6. Text messages (SMS)
- We text you only if you contact us by text first or give us your number and agree to receive texts.
- Messages relate to your inquiry or project (for example scheduling, updates and questions). Message frequency varies. Message and data rates may apply.
- Reply STOP to opt out at any time, or HELP for help.
- We do not sell, rent or share mobile phone numbers or text messaging consent with third parties or affiliates for their marketing purposes.
7. Who we share information with
We do not sell personal information. We share it only with service providers that help us run the business, under agreements that require them to protect it, and only as needed:
| Type of provider | What they do for us |
|---|---|
| Website hosting (Netlify, Cloudflare) | Hosts our site and client sites, receives form submissions |
| Email and documents (Google Workspace) | Business email, files and calendar |
| Business phone provider | Calls, texts, voicemail, recordings and transcripts |
| AI services (Anthropic) | Help drafting replies, summarizing calls and building sites |
| Payments (Stripe) | Invoices and payment processing |
We may also disclose information if required by law, to protect our rights or the safety of others, or as part of a sale or transfer of the business, in which case this policy will continue to apply.
8. How long we keep information
- Inquiries that do not become projects: up to 24 months after our last contact, unless you ask us to delete sooner.
- Call recordings: up to 90 days. Transcripts and notes: for the life of the project plus 24 months.
- Client project files and records: for the life of the relationship plus up to 3 years.
- Billing and tax records: as long as the law requires (generally up to 7 years).
- Opt-out requests: kept indefinitely so we can keep honoring them.
9. Client websites
When we build or maintain a website for a client, the client decides what information that website collects from its own visitors and members. For that information we act on the client's behalf and follow their instructions. Visitors to a client's site should read that site's own privacy policy and contact the client with questions. You own your site and its content, and you can ask us for a copy at any time.
10. Your choices and rights
- Ask what personal information we hold about you and get a copy.
- Ask us to correct or delete it.
- Opt out of business emails (use the link in any email or reply "unsubscribe") and texts (reply STOP).
Email privacy@mainspringsites.com to make a request. We will respond within 30 days and may need to confirm your identity first. Residents of some states have additional rights under their state's privacy laws; we will honor those rights where they apply. We will not treat you differently for using them.
11. Security
We use reputable providers, encrypted connections (HTTPS), two-factor authentication on our accounts and limited access to client logins. No system is perfectly secure, so we cannot guarantee absolute security, but we will notify you as required by law if a breach affects your information.
12. Children
Our services are for businesses and organizations. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
13. Changes to this policy
We may update this policy. We will change the "last updated" date above and, for significant changes, let current clients know by email.
14. Contact
Mainspring Sites
privacy@mainspringsites.com